Frequently asked questions
Your Account and Orders
How do I cancel or change my order?
Orders begin processing immediately after they are placed. As a result, we are unable to change or cancel them once submitted. Medications are not able to be returned or exchanged.
How do I exchange my order?
Since processing begins right away, we are unable to change or exchange orders after they are placed. Medications are not able to be returned or exchanged.
How long will it take to get my order?
Orders are typically reviewed and processed within 24 hours. After approval, they are shipped via standard or expedited delivery based on your selection and availability in your area. You will receive tracking once your order has shipped.
About Us
Who is Elevate Life MD?
We are a virtual healthcare provider offering accessible, affordable, and evidence-based treatment options from the comfort of your home. Our team of U.S.-licensed medical professionals conducts thorough evaluations and prescribes treatment plans tailored to your needs. We serve patients across multiple states and are committed to delivering high-quality care—without the barriers of traditional healthcare systems. With fast shipping, transparent pricing, and no insurance required, we make it easier than ever to prioritize your health.
How It Works?
Choose your desired treatment and answer a few medical questions. A licensed provider will review your responses within 24 hours and prescribe medication if appropriate. In some states, a live video consultation or secure chat may be required to complete your visit.
Pricing
Many treatment plans include a free consultation. If a prescription is issued, you can purchase your medication at significantly lower costs than traditional retail prices—often more affordable than your local pharmacy.
Ordering
Where is service available?
We offer nationwide service. If you’re unsure about availability in your area, please reach out to our support team.
Do I need to sign for my order?
No signature is required. Orders are shipped via secure, no-contact delivery.
How do I change my credit card on file?
You can update your payment method by logging into your account and following the on-screen instructions.
What if I have a problem with my order or account?
Please visit the “Contact Us” section and submit a support ticket. Our team will respond promptly to assist you. Or you can email us at [email protected] or call us at (888) 330-0779.
How can I change my shipping address?
Log in to your account to update your shipping address at any time. Changes will apply to future shipments.
Others
Can I use my insurance?
We do not accept insurance. Our pricing is structured to be affordable and transparent, often costing less than traditional insurance co-pays.
Which pharmacies do you use?
We partner with Casa Pharma Pharmacy: [email protected] (877) 937-6868 12855 Capricorn St, Stafford, TX 77477, United States that meet or exceed all federal and state requirements. We encourage the use of LegitScript or NABP-accredited facilities.
Which provider network do you use?
We partner with Beluga Health that is a physician-led end-to-end virtual care platform.
Website: https://www.belugahealth.com/ Email: [email protected]
Is it legal to prescribe medications online?
Yes. Our providers are licensed to practice in the states where patients reside and follow all applicable regulations for telehealth and prescribing.
When will I be charged for my medication?
You are billed when your medication ships, according to your chosen treatment plan.
Is my information safe?
Yes. We prioritize your privacy and protect your data in accordance with HIPAA and other applicable regulations. Please see our Privacy Policy for full details.
What is the age requirement for service?
We provide services to individuals 18 years and older.
What should I do in case of an emergency?
If you are experiencing a medical emergency, call 9-1-1 immediately.
Why do I need to submit a photo ID and selfie?
To comply with state laws, we must verify the identity of patients before treatment is provided.
Returns
How do I reorder?
You will receive a notification monthly to renew your prescription. Your provider will review your information monthly, and if eligible, you will have the option to continue your prescription. You will not be charged monthly unless you process your payment. Your monthly prescription is not automatically debited.
Can I return my medication?
Due to federal and state law, medications cannot be returned. All sales are final. If you experience an issue, please contact our support team through the “Contact Us” section.